Return Policy

This policy covers physical products sold by Kinor LLC on kinorpartners.com, including Shirt Tucker shirt stays and hidden belts and PatchDesign custom patches. It explains what you can return, how long you have, who pays return shipping, and how refunds are issued.

Agency services and subscription plans are not physical products and are covered separately by our refund policy and cancellation policy. Delivery times and costs are in our shipping policy.

Return policy at a glance

Standard products, including Shirt Tucker

You may return any stocked product within 30 days of delivery for a full refund or an exchange. The item needs to be unused and resalable, with all clips, straps and inserts, in its original packaging. Opening the packaging is fine - we only ask that the product itself has not been worn or washed.

Shirt Tucker products also carry a 2-year limited warranty against manufacturing defects, which runs well past the 30-day return window. See the warranty section below.

Custom and made-to-order items, including PatchDesign patches

Custom patches and other personalized items are manufactured individually to your artwork and cannot be restocked or resold, so they are not eligible for change-of-mind returns once production has started.

• Before you approve the proof: you can change or cancel the order at no cost, for a full refund. Nothing goes into production until you approve the digital proof we send you.
• After you approve the proof: production begins and the order becomes final sale, except in the cases below.

We will always remake or refund a custom item that is defective, damaged in transit, shipped in error, or materially different from the proof you approved - for example the wrong size, quantity, backing, border, or thread colors. Email us photos within 30 days of delivery and you choose a free remake or a full refund. There is no cost to you, and you do not need to ship the faulty item back unless we ask for it.

Damaged, defective, or incorrect items

If anything arrives broken, faulty, or is not what you ordered, email info@kinorpartners.com within 30 days of delivery with your order number and a photo. We will send a prepaid return label or waive the return altogether, and then ship a replacement or issue a full refund, including your original shipping charge, at your choice. No restocking fee, and no return shipping cost to you.

How to start a return

1. Email us. Send your order number, the items you want to return, and the reason to info@kinorpartners.com. Add photos if the item is damaged or defective.
2. Get your return authorization. We reply within 1-2 business days with an RMA number and the return address. Please do not ship anything back before you have an RMA - unauthorized packages cannot be matched to your order.
3. Pack it. Use the original packaging where you can, and write the RMA number on the outside of the box.
4. Ship it. Use a tracked service and keep the tracking number. For change-of-mind returns you cover the postage; for damaged, defective or incorrect items, use the prepaid label we send you.
5. We inspect and confirm. We check the return within 2 business days of arrival and email you the outcome along with the refund or replacement details.

Refunds

Approved refunds are issued to your original payment method within 5 business days of us receiving and inspecting the return. Most banks and card issuers then post the credit within 3-10 business days. We do not issue store credit in place of a refund unless you ask for it.

You get the full purchase price of the returned items back, with no restocking fee. Original outbound shipping is refunded only when the return is our fault, meaning a damaged, defective, or incorrect item. Return postage you paid on a change-of-mind return is not refunded.

Exchanges

Exchanges for a different size or color are free inside the 30-day window and follow the same steps as a return. We ship the replacement as soon as the original arrives back with us. If you need the replacement sooner, we can send it right away and refund the original once it reaches us.

Warranty

Shirt Tucker products are covered by a 2-year limited warranty against manufacturing defects under normal use, starting on the delivery date. If the belt fails, a clip breaks, or the rubber tears under ordinary wear, email us with your order number and a photo and we will send a free replacement.

The warranty does not cover normal wear and tear, damage from misuse or alteration, or lost items. Warranty claims made after the 30-day return window are resolved with a replacement rather than a refund.

Items we cannot accept

• Custom or personalized items after proof approval, unless they are faulty or wrong
• Items sent back more than 30 days after delivery, unless it is a warranty claim
• Items that are used, worn, washed, altered, or missing parts or original packaging
• Items bought somewhere other than kinorpartners.com. Amazon, retail and marketplace orders have to go through that seller's own returns process
• Gift cards, digital downloads, agency services, and subscription plans

Returns from outside the United States

We accept returns from customers in the United States as standard. If you are outside the U.S., email us before sending anything back and we will confirm the address and the process. Return shipping, duties and taxes on international returns are the customer's responsibility unless the item is faulty, and original international shipping charges are not refundable.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law. Where local law grants you a longer return window or additional remedies, those rights apply in addition to this policy.

Changes to this policy

We may update this policy from time to time. Any change is posted on this page with a new "last updated" date, and the version in effect on the date of your order is the one that applies to it.