Return & Refund Policy

Kinor LLC operates this website as Kinor Partners. This policy explains refunds for physical products and for services. The full return rules are in our return policy.

Physical products

You may return an eligible physical product within 30 days of delivery for a refund or exchange. The item should be unused and resalable, with its parts and original packaging. Custom and made-to-order items, including PatchDesign patches, are not eligible for a change-of-mind return after you approve the production proof. To start a return, email info@kinorpartners.com with your order number.

Full details for physical products - the 30-day window, item condition, who pays return shipping, custom and made-to-order items, and how to request a return authorization - are in our return policy.

Shirt Tucker products are also backed by a 12-month limited warranty against manufacturing defects. If your product fails under normal use within the warranty period, contact us for a replacement.

Once we receive and inspect your return, we will tell you whether the refund is approved. Approved refunds go back to your original payment method. There is no restocking fee. You pay return shipping on a change-of-mind return, and the original shipping charge is not refunded. If the item arrived damaged, defective, or incorrect, we pay return shipping and we also refund the original shipping charge.

Services and subscription plans

Fees for services and subscription plans are non-refundable, including for partial billing periods, except where our subscription policy provides a pro-rata refund. You may cancel a recurring plan at any time as described in our cancellation policy. Your plan remains active through the end of the current paid billing cycle.